F.A.Q
PSR Events will deliver rental products Monday – Friday, 9:00 am to 6:00 pm.
Saturday and Sunday 10:00am-6:00 pm
-Delivery orders less than $500.00 are subject to a $10.00 / mile for pickup and delivery
[Fee is based on one way mileage, $100 delivery minimum]
-Delivery orders more than $500.00 are subject to a $5.00 / mile for pickup and the delivery
[Fee is based on one way mileage, $50 delivery minimum]
Delivery orders requested before or after our designated time frames are subject to a $200.00 fee.
Delivery orders requiring more than one truck will be subject to an additional mileage fee per truck.
1. What is the deposit required to reserve items and delivery dates?
A 50% non-refundable deposit is required to reserve your items and delivery dates.
2. How can I confirm my invoice?
To confirm your invoice, a 50% non-refundable deposit must be paid, and a credit card number must be on file to secure your items.
3. What is the payment schedule?
- 50% non-refundable deposit: Due upon placing your order.
- 75% of the balance: Due 120 days before your event.
- Final payment: Due 30 days before your event.
4. Are payments refundable?
All payments are non-refundable under any circumstances. Due to the nature of the rental industry and limited inventory, we cannot offer refunds.
5. Is there an additional deposit for inflatables?
Yes, a $100 damage deposit is required for inflatables. It is crucial to store the unit in a clean and dry environment. Failure to do so may result in forfeiture of the damage deposit.
6. When will the damage deposit be returned?
The inflatable will be inspected within 72 hours of being returned to PSR Events. Your damage deposit will be returned, less a convenience fee, provided the item is in the same condition as when rented.
We monitor the weather daily in this business! We will contact you the day before your event to discuss options if the weather is concerning. You may reschedule to another available date within 90 days without penalty. Once our delivery truck is loaded with your delivery, we do not issue CREDIT / REFUND OR A RESCHEDULE OPTION.
– Set up and tear down is included in the cost of our tents*, inflatables and arches.
*30′ wide and larger tents require an on-site assessment before final pricing is provided. Additional production fees may apply.
– Set up and tear down is not included in the cost of our other rental products. Set up and tear down can be purchased for an additional fee per item.
Yes, there is an 9.95% equipment & maintenance fee applied to your total. This fee is standard practice in the rental industry, and is applicable to all of our rental items. This charge covers the cost of normal wear & tear, cleaning, inspection and maintenance of all items after each use.
No, rentals are charged per event. Some of our items are available for pick up, delivery or both.
No problem! Though our office is closed on weekends, we can still deliver to your specified location on Saturdays and Sundays.
Do not forget we also offer select items for pickup.
You can pick up at our office location on Friday and return the product to us on the following Monday.
Our office hours are open for pick up and drop off from 9am-4pm.
We are closed for LUNCH between 12- 1pm.
We have select Bounce Houses available for weekend rentals that customers are required to pick up and return at our warehouse. (Bounce houses with this option are marked with an asterisk** on the website). All other inflatables are based on a 4 hour guaranteed party time. You may have your inflatable for a longer duration due to your location, event specifics, and our delivery schedule. We assure delivery in plenty of time prior to your event start time!