PSR Events will deliver rental product Monday – Friday, 8:00am to 8:00pm. Saturday and Sunday deliveries are based on available and additional fees will be applied. Peak Season Delivery Fees will be applied between the dates of APRIL 1st – JUNE 30th and SEPTEMBER 1ST – NOVEMBER 1ST. These deliveries are charges at an up-charged rate. This rate also varies based on the size, date flexibility of the delivery. During this season we have a $750.00 minimum per deliver. If your order doesn’t meet the minimum then a $150.00 fee is added to your order plus the milage fee. Delivery orders amounting less than $500.00 are subject to a $5.00 / mile charge for pickup and delivery Delivery orders amounting more than $500.00 are subject to a $2.50 / mile charge for pickup and delivery Delivery orders requested before or after our designated time frames are subject to a $200.00 fee. This fee ensures that PSR Events will deliver the clients rental equipment within a 10-minute window of the requested delivery or pick up time. Delivery orders requested at a specific time during our normal delivery hours are subject to a $200.00 fee. This fee ensures that PSR Events will deliver the clients rental equipment within a 10-minute window of the requested delivery or pickup up time. Delivery orders requiring more than one delivery van and trailer will be subject to an additional mileage fee per truck.
Are Rental Prices Charged Per Day?
No, rentals are charged per event. Some of our items are available for pick up, delivery or both.
My event is on the weekend, but you are closed on weekends..
No problem! Though our office is closed on weekends, we can still deliver to your specified location on Saturdays and Sundays. Do not forget we also offer select items for pickup. You can pick up at our office location on Friday and return the product to us on the following Monday. Our office hours are open for pick up and drop off from 9am-4pmWe are closed for LUNCH between 12- 1pm
Is the cost of set up and tear down included in your products?
– Set up and tear down is included in the cost of our tents, inflatables and arches. – Set up and tear down is not included in the cost of our other rental products. Set up and tear down can be purchased for an additional fee per item.
Do you require a deposit?
Yes, a 50% non-refundable deposit is required to reserve items and delivery dates. The deposit applies to your total, and the remaining balance must be paid in full when you pick up rental items at our warehouse, or 10 business day prior to delivery. Should your event cancel or reschedule, your deposit will apply as a store credit for any of our products or services for the following 12 months. Due to the nature of the rental industry and limited quantities of inventory WE CAN NOT OFFER REFUNDS. For inflatables, an additional Damage Deposit of $100.00 is required. It is extremely important to store the unit in a clean and dry environment while in your possession. Failure to do so may result in the loss of your Damage Deposit. The inflatable will be inspected within 24 hours of being returned to PSR Events. Your Damage Deposit will be returned after the inspection is complete as long as the item is returned in the same condition in which it was rented.
Can I pick up inflatables ?
We have select Bounce Houses available for weekend rentals that customers are required to pick up and return at our warehouse. (Bounce houses with this option are marked with an asterisk** on the website). All other inflatables are based on a 4 hour guaranteed party time. You may have your inflatable for a longer duration due to your location, event specifics, and our delivery schedule. We assure delivery in plenty of time prior to your event start time!
What is your bad weather policy?
We monitor the weather daily in this business! We will contact you the day before your event to discuss options if the weather is concerning. You may reschedule to another available date within 90 days without penalty. Once our delivery truck is loaded with your delivery, we do not issue CREDIT / REFUND OR A RESCHEDULE OPTION.
Are there any other charges applies to rental items?
Yes, there is an 9.95% equipment & maintenance fee applied to your total. This fee is standard practice in the rental industry, and is applicable to all of our rental items. This charge covers the cost of normal wear & tear, cleaning, inspection and maintenance of all items after each use.